Throughout 2016 Nord Pool pursued a firm strategic direction with a clearer understanding of what our customers across Europe not merely expected, but demanded, of us.

Our 2016 Annual Report illustrates and analyses a year that was, in many ways, a turning point for Nord Pool. It was a year that saw major investment of capital, time, resource and expertise in our technological abilities, yielding real results for the most important people in our business – our customers.

It tells the story of Nord Pool’s development, expansion and ambition and gives voice to the satisfaction which, at year’s end, we were delighted to hear from our customers; with feedback scores that are among the best we have ever seen. And making our customers happy has had the welcome knock-on effect of allowing us to become experts in using and building technology.

As the Annual Report explains, addressing our use and provision of technology – with the watchwords being: ease-of-use, reliability and intuitiveness – has been a key focus of progress for Nord Pool. As a result we have been proud to unveil new day-ahead, intraday and clearing systems, with a deliberately unified, Nord Pool ‘feel’.

And this year’s Annual Report comes with a promise for the future – that Nord Pool’s technological focus for the benefit of our customers, will continue; to make their lives easier.

We are confident that our customers, regardless of their size or where they trade from, are now enjoying a trading experience with Nord Pool that is more efficient, simple and secure.